Customer Success Story: FKM Law
Overview
Founded in 1990, FKM Law is a prominent law firm based in Long Island, New York, offering expertise in corporate law, personal injury, civil litigation, and criminal defense. For decades, the firm has built a reputation for delivering exceptional legal services. However, their aging Legal Plan Administrator (LPA) application was holding them back, limiting their ability to operate efficiently in a competitive industry.
The Challenge
The outdated LPA application was central to FKM Law’s operations but plagued with critical issues, including:
• Incomplete workflows that hindered operational efficiency.
• Inadequate reporting capabilities for case management and decision-making.
• Data import challenges, creating delays and inaccuracies.
• An inefficient UI/UX that did not meet modern usability standards.
• Performance lags due to outdated frameworks and non-encrypted databases, posing security risks.
• A reliance on an obsolete application framework with outdated libraries, reducing system reliability and scalability.
These challenges not only disrupted day-to-day operations but also limited the firm’s potential for growth and innovation.
The Solution
To overcome these obstacles, FKM Law partnered with Mash to modernize their LPA application. The goal was to address existing pain points while preserving functional components of the system. Key improvements included:
• Incorporating modern, open-source libraries for enhanced flexibility and future-proofing.
• Leveraging Oracle Heatwave to significantly boost system performance and ensure scalability.
• Enhancing the application’s infrastructure to provide improved stability, uptime, and disaster recovery capabilities.
• Redesigning the UI/UX to optimize workflows, improve user satisfaction, and increase overall efficiency.
• Ensuring secure data management with encrypted databases and robust performance optimization.
The Results
With Mash’s comprehensive solution, FKM Law experienced transformative improvements:
• Enhanced system stability and uptime, minimizing downtime during critical operations.
• Faster and more reliable data import and reporting, enabling better decision-making.
• A modernized, user-friendly interface that streamlined workflows and increased productivity.
• Stronger security protocols to protect sensitive client data.
• Scalable infrastructure, positioning the firm for sustained growth and adaptability to future demands.
Conclusion
By modernizing their LPA application, FKM Law is now equipped with a state-of-the-art system that meets their current operational needs and positions them for future growth. With improved efficiency, security, and performance, the firm can focus on what they do best: delivering exceptional legal services to their clients.
“Mash’s expertise helped us turn a critical challenge into an opportunity. Our new system not only addresses past inefficiencies but also opens the door for future innovation.”
– FKM Law
Ready to transform your business like FKM Law? Contact us today to learn how Mash can help!
